Hudson Bearings Return & Refund Policy

At Hudson Bearings, we take immense pride in manufacturing high-quality, heavy-duty ball transfers and material handling components. We understand that project requirements can change, and we want to ensure your return process is as clear and efficient as our products.

Please review our return guidelines below before initiating a return.

1. Return Eligibility & Conditions

To qualify for a refund or exchange, all returned merchandise must meet the following strict criteria:

• Inspected & Approved: Items will only be accepted for return once they are received at our facility and deemed in full working order by our quality assurance team.
• Condition: Products must be unused, unaltered, free of debris or grease, and in their original packaging.
• Exclusions: Custom-sized orders, heavy-duty specialty items, or custom-manufactured runs are non-returnable.

2. Restocking Fees

Because we test and re-certify returned products to maintain our manufacturing standards, a 15% restocking fee will be applied to all approved returns. This amount will be automatically deducted from your final refund credit.

3. Return Shipping & Logistics

• Customer Responsibility: Return shipping costs are paid entirely by the customer. Original shipping and handling charges from your order are non-refundable.
• Tracking & Insurance: Because industrial hardware is heavy and can be damaged or lost in transit, we highly recommend using a trackable shipping service (like UPS or FedEx) and purchasing shipping insurance. Hudson Bearings is not responsible for packages lost or damaged during return transit.

4. How to Initiate a Return (RMA Process)

To ensure your return is processed smoothly and your credit is applied without delay, please follow these steps:

• Request an RMA: Do not ship items back without a Return Merchandise Authorization (RMA) number. Contact our support team at info@hudsonbearings.com or call us directly to request your RMA.
• Package Wisely: Clearly write your assigned RMA number on the outside of the shipping container. Include a copy of your original packing slip or invoice inside the box.
• Ship to Warehouse: Send your authorized return to our main manufacturing and distribution facility:
  
  Hudson Bearings
  Attn: Returns Dept (RMA # [Your Number Here])
  7060 Huntley Road
  Columbus, OH 43229

5. Processing & Refunds

Once your return arrives at our facility, please allow 3 to 5 business days for our team to inspect the components and verify they are in working order. Once approved, your refund (minus the 15% restocking fee) will be processed, and a credit will automatically be applied to your credit card or original method of payment within standard banking timelines.

If an item is returned and found to be damaged, used, or not in working order, a refund will not be issued, and you will be contacted regarding return shipping or disposal of the parts.